Privacy Policy

Article I: Introduction and Corporate Identity

1.01 Commitment to Privacy

Bhavya Living (operating as bhavyaliving.com), a service provided by Bhavya Art and Crafts, places paramount importance on the protection of your privacy and personal data. We maintain the highest standards of data security and value the trust you place in us.

1.02 Corporate Details

References in this Privacy Policy to "we," "us," or "our" refer to Bhavya Living, a service provided by Bhavya Art and Crafts, located at PLOT NO-6, KHASRA NO-161, RAMNAGAR, SANGARIA, JODHPUR (RAJ.) INDIA. References to "you" or "user" refer to any individual who submits data to us or accesses the Site.

1.03 General Principles

Data protection is fundamentally a matter of trust. Accordingly, we shall utilise your personal information strictly in the manner outlined in this Policy. We commit to collecting only the information necessary for processing transactions and service provision, and retaining it only for the duration required by law or as relevant to the purpose of collection. You may browse the Site anonymously; identification occurs only when you log in to your account.

1.04 Policy Review and Amendments

This Privacy Policy is subject to change without prior notice. To ensure you remain informed of any revisions, please review this document periodically. This Policy applies solely to bhavyaliving.com and does not govern the practices of our business partners, affiliates, or other third parties; you are advised to review the policies of those entities independently.

Article II: Information Collection

Bhavya Living collects the following categories of information to facilitate business operations and enhance service delivery:

2.01 Contact and Account Information: Your full name, email address, bhavyaliving.com account password, telephone number, and shipping address.

2.02 Financial and Transaction Data Details about your past orders and transactions, including product information, pricing, date of purchase, and payment history.

Note: Sensitive transaction and banking details (e.g., credit card number, CVV, expiry date) are not stored by bhavyaliving.com. This information is securely held by our PCI-Compliant and VeriSign Secured Payment Gateway partner (PayU), which adheres to the highest industry security protocols.

2.03 Optional Survey Data Information gathered from voluntary online surveys (conducted by third parties or us on our behalf), which may include demographic data (e.g., gender, age, income) and product/service preferences.

2.04 Session and Traffic Data Log information regarding your activity on the Site, including navigation paths, source of traffic, approximate geographical location derived from your IP address, browser type, operating system, and the date and time of request.

2.05 Cookies and Tracking Technologies We employ cookies—small data pieces stored by a website within a browser—to remember user-specific information, such as recently viewed items, wish lists, and cart contents. You have the option to configure your browser settings to notify you when a cookie is sent, allowing you to decide whether to accept it.

2.06 Third-Party Sign-In Information Information shared with our Website via third-party sign-in services, such as Facebook or Twitter.

2.07 Direct Communications Records of email correspondence initiated by you directly with bhavyaliving.com, including product inquiries, order/transaction-related information, and documentation related to disputes or complaints.

Note on User-Generated Content: Content posted by users via public forums (reviews, blogs, discussion boards, testimonials, etc.) is not classified as personal information and is therefore not subject to the terms of this Privacy Policy.

Article III: Utilization of User Information

We are committed to utilizing user and customer information strictly for the purposes necessary to operate our business and provide optimal services. We do not engage in the sale or rental of this information to third parties.

3.01 Service Delivery and Business Operations User information will be shared with our subsidiaries, affiliates, and partners who are directly involved in the fulfilment of your order and the delivery of the purchased services. In the event of an acquisition or merger with another business entity, some or all of your information may be required to be transferred.

3.02 Customer Experience Enhancement We utilize specific information to analyze and understand customer behaviour, enabling us to offer a more relevant and personalized user experience. Information may be compiled in an aggregated, non-identifiable form to create statistical and demographic profiles for internal business analysis and marketing activities.

3.03 Marketing and Communication We use this information to send notifications regarding exclusive offers, new product launches, updates on purchased products, order and shipping status, and other promotional content. Users will always be given the option to opt out of receiving such non-essential communications.

3.04 Site Improvement and Analytics Session log, traffic flow, and technical information (e.g., IP address, browser type) are used to analyze user interaction with the Site, measure overall site performance, and guide strategic improvements.

3.05 Legal and Security Compliance We reserve the right to access and use user or customer information when necessary for:

  • Compliance with statutory or regulatory requirements.
  • Resolution of legal disputes or involvement in other legal processes.
  • Troubleshooting issues, detecting, and preventing errors, fraud, and other criminal activities.
  • Enforcement of our terms and conditions, or prevention of abuse of our services or infringement upon the rights of third parties or the public.

Article IV: User Rights and Contact

4.01 Opt-Out Provision Bhavya Living grants all users the option to opt out of receiving non-essential marketing and promotional communications, both from us and on behalf of our partners, after account setup.

4.02 Data Removal Request To request the removal of your contact information and data from the bhavyaliving.com database, please submit a formal request via email to care@bhavyaliving.com.

4.03 Inquiries and Support All questions, comments, or suggestions regarding this Privacy Policy should be directed via email to: care@bhavyaliving.com.