Shipping Policy
What is the standard delivery timeframe for a product? Products that are currently in stock are typically delivered within 10-12 business days following order confirmation, subject to the delivery location. Customers will receive a notification upon product dispatch.
Will a substantial order require additional delivery time? Generally, in-stock large volume orders maintain the standard 10-12 business day delivery timeline. However, orders requiring customisation or specialised handling may necessitate additional time. We will proactively communicate any potential delays.
I have placed a combined order with products that have varying shipping timelines. When should I anticipate receiving my items? If your order contains products with different shipping timelines, the items will be consolidated and shipped together or separately, following confirmation and agreement with you. The delivery will adhere to the agreed-upon shipping schedule.
What are the charges for delivery? We offer complimentary delivery across India, excluding specific regions that are not currently serviced by our logistics partners. Deliveries to an Out-of-Delivery Area (ODA) may incur additional charges. For detailed information, please contact our Customer Care team at +91 91 191 511 25
How can I track the status of my order? To monitor your order status, please log in to our website at www.bhavyaliving.com and navigate to the dedicated order tracking page at
We aim to complete delivery within 10-12 days of the order date or within 10-12 days from the promised pre-order shipment date. In exceptional cases, the delivery may extend up to 12-15 days. Should this occur, we will contact you via phone or email to provide a status update. If you have not received an update within 10 days of placing the order or after the promised pre-order shipment date, please reach out to our Customer Care team via phone or email at care@bhavyaliving.com
What procedure is followed if I am unavailable at the time of delivery? Should you be absent during the initial delivery attempt, our logistics partner will initiate a subsequent delivery attempt. Alternatively, they may leave a notification with instructions for rescheduling the delivery or arranging for collection from a nearby facility. Please contact Customer Care for any difficulties encountered.
How do I initiate a change to my shipping address after placing an order? To modify your shipping address post-order, please contact our Customer Care team immediately. Address changes can only be processed before the order is dispatched.
My order has not arrived within the estimated delivery window. What steps should I take? If your items have not arrived by the estimated delivery date, please contact our Customer Care team for assistance. They will help trace your order and provide status updates.
How are products packaged for shipment? All products are securely packaged using appropriate, high-quality materials to guarantee they reach you in perfect condition. We utilize durable boxes and adequate cushioning to protect your purchase during transit.
Can the shipment timeline be expedited? We dispatch items as soon as they are prepared. Our current shipping timelines are calculated based on the necessary processes for manufacturing, quality inspection, packaging, and dispatch. Therefore, we are generally unable to expedite shipments unless this is explicitly arranged before placing the order.
The stated shipping timeline has elapsed, but my product has not yet been shipped. If the shipping timeline has passed without dispatch, the delay may be attributable to several factors, including but not limited to:
- Adverse weather conditions
- Product dimensions or weight
- Government holidays
- Peak seasonal demand
Please be assured that we are working diligently to process your order promptly.
My order has been shipped, but I am still awaiting its receipt. If your order has been shipped, kindly utilize the provided tracking identification to monitor its progress or contact our Customer Care team for assistance and updates.
Why does my shipment status indicate "Return to Origin (RTO)"? A shipment is designated as RTO (Returned To Origin) if:
- The recipient was unavailable during multiple delivery attempts.
- The provided shipping address was insufficient or inaccurate.
- The recipient was unreachable via the contact number provided.
- The recipient refused the delivery.
If products are returned to our warehouse, the customer will be liable for a two-way delivery charge and any supplementary handling fees incurred for redelivery. Please contact our Customer Service team to arrange re-shipping.
How can I identify products eligible for a 10-day expedited shipping window? All products eligible for immediate shipping will be clearly labelled as 'Ready to Ship' or 'Only a Few Left' on both the Category and Product pages.
What is the method of delivery for ordered products? Furniture, lighting, and décor items are transported via our Bhavya Living partner delivery network. They are securely packaged to ensure excellent condition upon arrival. Delivery personnel will transport the furniture to your specified address. For multi-floor buildings, delivery to your specific floor is dependent on the policy of our delivery partner and the building's access limitations.
Is it possible to postpone the delivery of my order? If you require a postponement of your order's shipment, please contact our Customer Care team. We will endeavour to accommodate your request, provided the order has not yet been dispatched.
Will I receive an invoice detailing the charges? Yes, a detailed invoice outlining all charges applied to your order will be provided. This invoice will be included with your order confirmation and will also be accessible via your account on our website.